Diya Y.
I consider myself lucky to have been referred to, and was able to have my loan processed by Krystal Miles and her team (Joel + Michele). Through out the process Krystal was extremely attentive and professional, not to mention knowledgeable regarding the loan process. She provided very timely and unreserved tips and suggestions from start to finish, which helped alleviate a lot of my stress during the process while also helped me avoid many possible pitfalls that could've caused me issues down the line. The overall transparency through the entire process was extremely valuable. As a FTHB, it was very stressful navigating the pre-approval, rate shopping, and post approval lending process, but this was made significantly less so by Krystal and her team. Not only was everything explained to me in crystal clear detail from the beginning, any question I had regarding the documentations were answered promptly, concisely, but with clarity. It got to the point where I gained so much knowledge through her regarding the lending process that I was able to personally go over a lot of my own lending financials document and feel very confident I could identify every charge and where the money was going. Not only that, Krystal managed to get me pre-approved within 30 minute of me requesting a quote, this speed was what allowed me to immediately put an offer for the house (which already had an offer on it the day I looked at it). Without this prompt response, it was entirely possible I would've completely lost the opportunity to even purchase this house (which I love). Even after my pre-approval, there was no push nor pressure from her and the entire process from start to finish was just extremely comfortable from a communications perspective. Last but not least, this entire process of house purchase made me realize just how important, and how lucky, I was to have had a lender agent who was essentially available 24/7. I almost feel spoiled by the attention! Every text I had was answered within 10 minute, and every phone call I made she was pretty much available. This made the already stressful situation so much more navigate-able, and I could not thank her enough for her time and availability. I would not hesitate to suggest Krystal (and co.) to my friends or family who happen to need a lender for mortgage, and I once again thank her and her team for the phenomenal and efficient job they've done for me and my housing purchase.