Ashley Ortega is amazing! I feel like the luckiest buyer in the world to have stumbled across her. I am a Real Estate Agent, so I work with many lenders, and none come close to providing the level of support I have received from Ashley. Ashley understands that in this hot market -- minutes can matter. The first time I reached out to Ashley, I was in a tight spot attempting to put in a competitive offer over the weekend. Ashley took the time to respond to my emails and texts, and set-up my pre-approval to include in an offer package. She dedicated so much of her personal time to me. We refinanced a home in Washington State, put together offer packages on five properties in San Diego, and closed on one. I say personal time because I usually work on my transactions late in the evening, and Ashley ALWAYS responds within minutes. Sometimes I’ll get an auto-response from her on a holiday/vacation weekend, and she will STILL ALWAYS provides a timely answer herself. Her service goes beyond the convenience of always being available. She went the extra mile and took the time to help a friend of mine straighten out his credit by clearing out a few things annotated on his report he didn’t even know about. He wasn’t even a client at the time! In addition to that, Ashley has offered, on multiple occasions, to review my taxes to ensure I have the income (can’t write off too much!) to meet my home purchasing goals next year. Lastly, she helped me close a complicated loan (co-signers, sole-proprietor incomes....) in 21 days with Thanksgiving Holiday in the middle of the time-frame. Can’t beat that. I know she gets no compensation for this level of service, so it speaks volumes to the fact that she CARES about clients as opposed to simply doing a job and earning a paycheck. These examples are only scratching the surface of the amount of value Ashley brings to the table. I'll stop here to save your time. Because of these reasons and the many others, I am a customer for life, and will be confidently referring her every opportunity I get.